Privacy and Community Moderation Policy

President Private Hospital Redevelopment

Privacy and Community Moderation Policy

Effective 2026 | Version 1.0 | www.presidentprivateredevelopment.com.au

This policy explains how Macquarie Health Corporation Limited (we, us or our) handles personal information collected through the President Private Hospital Redevelopment community consultation website, and the standards that apply to public comments and submissions.

Part A — Privacy Statement

Our privacy commitment

We handle personal information openly and securely, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable. This statement covers information collected through website forms, surveys, registrations, email and telephone enquiries, community events and other project engagement activities.

Information we collect

Depending on how you take part, we may collect:

your name, email address, telephone number, suburb, postcode and stakeholder type;

your feedback, questions, objections, expressions of support, survey responses and uploaded documents;

your communication preferences, including whether you wish to receive project updates;

technical information such as your IP address, browser, device, pages visited and cookies; and

records used to manage spam, duplicate submissions, misuse and moderation decisions.

Please do not include sensitive information, or another person’s personal information, unless it is relevant and you are authorised to provide it. Where practical you may contribute anonymously or under a pseudonym, though we may need your contact details if you ask for a response, subscribe for updates or register for an event.

How we use and disclose information

We collect and use information to:

receive, organise and analyse community feedback and understand community sentiment;

respond to enquiries and provide consultation or project updates;

prepare consultation reports and show how feedback was considered;

support NSW planning applications, reviews, appeals and other approval processes;

moderate public comments and detect spam, fraud, duplication or misuse; and

operate the website securely and meet our legal obligations.

We may share information with our project team, engagement and planning consultants, website and technology providers, landowners and project partners, professional advisers, the relevant council, NSW planning authority or government agency, and other parties where required or authorised by law.

Consultation reporting ordinarily uses aggregated or de-identified information, and we may quote or summarise feedback without naming the contributor. Where comments are publicly displayed, the comment and your selected display name may be visible; we will not intentionally publish contact details or IP addresses. Material supplied to a planning authority may become subject to planning, public-access or court processes.

We do not sell personal information or use consultation details for unrelated marketing. Project updates are sent only where you have requested or consented to them, and you may unsubscribe at any time. Some providers may process information outside Australia; where that occurs, we take the steps required by the Privacy Act to protect it.

Storage, security and retention

We use reasonable technical and organisational safeguards, including controlled access, secure hosting, authentication, backups, and confidentiality obligations for staff and service providers. No online system is completely secure, but suspected data breaches are assessed and managed in accordance with applicable law.

Consultation submissions and moderation records are ordinarily kept for the consultation and planning process, and for up to seven years after the final relevant planning or project decision. Technical logs are normally kept for up to 12 months. Contact details for project updates are kept until you unsubscribe, project communications conclude, or they are no longer required. De-identified reports may be kept longer. Information needed for a legal obligation, dispute or proceeding may be kept longer; otherwise it is securely destroyed or de-identified when no longer needed.

Access, correction and complaints

You may ask for access to or correction of the personal information we hold about you, withdraw from project communications, or make a privacy complaint. We may need to verify your identity, and we may refuse a request where the law permits. We aim to respond to privacy complaints within 30 days.

Contact: [email protected]

Part B — Community Etiquette and Moderation Policy

Consultation works best when different views are heard. Support, criticism, objections and alternative ideas are all welcome. Public discussion tools are moderated so they stay safe, respectful and relevant. Moderation is based on conduct and content — not on whether a contribution supports or opposes the project.

Etiquette guide

When contributing, please:

stay relevant to the project and the consultation question;

respect different views and respond constructively;

direct criticism at proposals, decisions and issues rather than at individuals;

use clear language, and distinguish facts from opinions;

avoid repeating substantially identical comments; and

respect the privacy, confidentiality and intellectual property of others.

Content we will not accept

We may moderate, hide, refuse to publish or permanently delete submissions containing:

profanity, obscene material, hate speech, discrimination, vilification or defamatory language;

personal attacks, threats, intimidation, bullying or harassment directed at project staff, consultants, council members, elected representatives or other community members;

another person’s name, contact details, confidential information or other personal information shared without authority;

spam, advertising, commercial promotions, fundraising, backlinks, automated content, repeated submissions or completely off-topic remarks;

content that is deliberately misleading, fraudulent, impersonating, manipulated or malicious;

content that infringes copyright, trademarks, privacy or other third-party rights; or

illegal material, malware, unsafe links, or content encouraging unlawful conduct.

How moderation works

Comments may be reviewed before or after publication. Where a contribution does not meet this policy, we may redact personal information, ask for a revised submission, hide or remove the comment, permanently delete it, consolidate duplicates, restrict a participant’s access, or report serious threats or suspected unlawful conduct to the appropriate authority.

Where practicable we will notify the contributor by email with a brief reason. We are not required to publish every contribution, or to respond to each one individually. Removing a comment from public display does not necessarily remove it from internal consultation, moderation, backup or legal records. Relevant critical feedback is not excluded from consultation analysis simply because it is critical of the project.

By submitting content you confirm you have the right to provide it, and you permit us to store, analyse, quote, summarise, de-identify and include it in consultation reporting and planning material without knowingly changing its substantive meaning.

Formal submissions and moderation enquiries

A contribution made through this website is not necessarily a formal statutory submission to a council or consent authority. If a formal exhibition period is open, please follow the submission instructions published by the responsible authority.

To report published content or ask us to review a moderation decision, contact [insert moderation email] with the relevant comment, display name or reference number, and the date. We will review the matter and take appropriate action.

Updates to this policy

We may update this policy as the project, consultation methods, technology or applicable law change. The current version and effective date are published on this website.